Creating Strong Listening Environments: A Key Hospitality Management Task

Critical hospitality management research

This paper discusses the development of critical hospitality management research (CHMR) and explores key issues that such approaches raise. The paper is split into two parts. The first reviews contemporary writings that reflect the changing nature of hospitality management research and accounts for the emergence of a critical tradition. The second part identifies eight areas which are central c...

Understanding Customer Choices: A Key to Successful Management of Hospitality Services

Excerpt] We know that hospitality customers usually make purchases by simultaneously evaluating several criteria. A typical buying decision might take into account service quality, delivery speed, price, and any special buying incentives, for instance. It is imperative that businesses take into account customer preferences and choices when making decisions regarding product and service attribut...

Always listening to you: creating exhaustive audio database in home environments

In this paper, we describe a novel audio database recorded in home environments. The database contains continuous sounds from morning to evening, no matter what the subject is doing, although some utterances to invoke speech recognition are included in the data. It tells us how often speech interface is used, how speech interface is activated erroneously when it is not called, and how people sp...

Hospitality Management : Learning , Doing , Knowing

Task Assistant: Personalized Task Management for Military Environments

We describe an AI-enhanced task management tool developed for a military environment, which differs from office environments in important ways: differing time scales, a focus on teams collaborating on tasks instead of an individual managing her own set of diverse tasks, and a focus on tasklists and standard operating procedures instead of individual tasks. We discuss the Task Assistant prototyp...